Customer Clarification Text



SIRMERSAN MARBLE INDUSTRY JOINT STOCK COMPANY (Here inafter referred to as the “COMPANY”), pursuant to Article 10 of the Law on the Protection of Personal Data No. 6698 (“PDPA”), we are responsible for the processing of personal data, the transfer of your processed personal data, the collection methods of your personal data and the legal reason KVKK art. We would like to inform and enlighten you about your other rights listed in 11. We state that we show utmost sensitivity to the confidentiality and security of all personal data you provide to us and that all necessary technical and administrative security measures are taken to protect this data.

As the COMPANY, in the capacity of data controller, your personal data within the scope of the purposes explained below; we will be able to process, save, store, classify, update and disclose/transfer to third parties in cases permitted by the legislation and/or limited to the purpose for which they are processed, in accordance with the law and honesty rules.


The following personal data about you, who are the customers of the COMPANY and/or your family members, can be processed within the limits set by the Personal Data Protection Law No.

  1. Identity information (such as name-surname, date of birth, place of birth, parents’ name, nationality, TR ID number, passport number)
  2. Contact information (such as phone number, e-mail address, contact address, vehicle, license plate)
  3. Financial information, customer transactions (bank transaction, order information, demand information, credit card information, check, promissory note, invoice)
  4. Physical location security (such as call center recordings, closed-circuit security camera recordings)
  5. Transaction security information (such as IP address information, website entry and exit records)
  6. Your questions/comments/suggestions and requests that you send online, via e-mail, in writing or by post,
  7. Marketing data (survey, shopping histories, information obtained through campaigns, etc.)
  8. Your data on querying the HEPP codes of all our guests and employees who stay within the scope of protection measures related to the pandemic Covid-19 virus due to compliance with legal requirements.

Your personal data, in order for you to benefit from the services we offer as the COMPANY, in accordance with the basic principles regulated in the KVKK and related legislation, with your explicit consent and/or KVKK art. It is processed depending on the other cases stipulated in 5/2. These purposes are;

  1. Şirketimiz tarafından yürütülen ticari faaliyetlerin gereklerinin yerine getirilmesi ve hizmetin ifası ve ilgili kişilerin Şirketimiz tarafından sunulan ürün ve hizmetlerden yararlanmasını sağlamak,
  2. Making the necessary work by the relevant business units of the company and making the managers and reports of the business consultants,
  3. Making the necessary work by the relevant business units of the company and making the managers and reports of the business consultants,
  4. Evaluation of requests, complaints and suggestions,
  1. Contacting you by SMS, e-mail and telephone within the scope of the performance of the contract,
  1. Ensuring the legal and commercial security of third parties who have a business relationship with our company with the products and services offered by our company, following the legal processes and establishing, using and protecting the rights arising from the legislation,
  2. Ensuring that our company activities are carried out in accordance with company procedures or relevant legislation,
  3. Execution of works carried out with our business partners in sectors that differ according to needs and management of reference relations,
  4. Fulfilling the information sharing, reporting and informing obligations stipulated by the public institutions and all authorities,
  5. Fulfillment of information and document retention obligations arising from legal legislation (for example, VUK (Tax Procedure Law)),
  6. Within the scope of Occupational Health and Safety,
  7. In order to manage our legal processes and to provide you with uninterrupted better and reliable service, the Law No. 6698 5. and It will be processed within the personal data processing conditions and purposes specified in Article 6.


By transmitting your personal data to our Company, by reaching us from our website, by e-mail, by mail, through references, your business cards, your dealership agreement and the information you share due to the sale of our products, electronic message (SMS) or our company’s It can be obtained in written, verbal, audio or video recording or other physical or electronic media through the solution partners and suppliers it works with (and/or websites, social media accounts.

We process your personal data, which we collect in accordance with the above methods, based on one or more of the following legal reasons:

  1. Having express consent,
  2. Processing in accordance with the provisions of the laws and regulations in force in the Republic of Turkey (Identity Declaration Law No. 1774, Tax Procedure Law No. 213, Turkish Commercial Code No. 6102, Law on Protection of Personal Data No. 6698 and other relevant legal regulations.)
  3. When you are unable to express your consent due to actual impossibility, it is compulsory for the protection of your person or someone else’s life or bodily integrity,
  4. It is necessary for the performance of the contract we have concluded with you or your company,
  5. It is necessary to process your personal data in order to fulfill our legal obligations,
  6. Your personal data has been made public by you,
  7. It is necessary for the exercise or protection of our legal or contractual rights as a company,
  8. The processing of your personal data is necessary for our legitimate interests, provided that it does not harm your fundamental rights and freedoms.

Your Private Personal Data (Health data, criminal conviction data, etc.) depending on your express consent or in accordance with the 6th article of the Law. It is processed if the conditions listed in the article are fulfilled.

Our company will only process your special quality data for the purpose of collection only with your explicit consent, so that we can provide customized service for your needs, which you have defined by sharing your sensitive data, and to be able to offer the same services again by remembering your needs in the future.

If you will have a physical visit to our company; Since we produce within the scope of food storage and packaging and we are in the food supply chain, our company is responsible for the protection of public health, such as infectious diseases, etc. your personal data of special nature related to your past and present health data and identity and contact data etc. Your personal data is processed by our company. In this context, your data is shared with authorized institutions and organizations within the scope of auditing.

Your sensitive private personal data about your health is only processed by persons or authorized institutions and organizations that are under the obligation of confidentiality for the purpose of protecting public health, performing preventive medicine, medical diagnosis, treatment and care services, planning and managing health services and financing. Apart from this, without your explicit consent, your health data can only be shared with health institutions in cases where your explicit consent will not be obtained (if you have an accident, if you are ill at a level that cannot express your explicit consent, in cases where emergency medical intervention is required).


Your personal data is kept by our company in accordance with the law and the rules of honesty, accurately and, when necessary, for up-to-date, specific, clear and legitimate purposes, in connection with the purpose for which they are processed, limited and measured, in accordance with the principles of keeping for the period required by the relevant legislation or for the purpose for which they are processed. processed.

Your personal data; In order to continue our company’s activities and business processes, our business partners, our company’s consultants or solution partners, our suppliers, insurance companies, notary public, banks and financial institutions, legal, financial consultancy, tax, etc. to our consultancy firms that we receive support in similar fields, legally authorized public institutions, domestic and/or abroad storage, archiving, information technology support (server, hosting, software, cloud computing, etc.) that process personal data on behalf of our company. to our service providers that we receive support in the fields of the Law No. 6698. 8. and It can be transferred within the framework of the personal data processing conditions specified in Articles 9 and the above-mentioned purposes.


As a company, we implement the legal, administrative and technical measures stipulated by the law on the protection of personal data and in the processing of these data, the law 4. 5. and We take all necessary precautions within the scope of Article 6.


Pursuant to Article 7 of the KVK Law, although the personal data has been processed in accordance with the relevant legislation, the personal data is deleted, destroyed or anonymized by our company, ex officio or upon the request of the personal data owner, in case the reasons for the processing are no longer valid. The procedures and principles regarding this matter will be implemented based on the KVK Law and the Regulation on the Deletion, Destruction or Anonymization of Personal Data.


As a personal data owner, we declare that you have the following rights in accordance with Article 11 of the Law:

  1. Learning whether personal data is processed or not,
  2. If personal data has been processed, requesting information about it,
  3. Learning the purpose of processing personal data and whether they are used in accordance with its purpose,
  4. Knowing the third parties to whom personal data is transferred at home or abroad,
  5. Requesting correction of personal data in case of incomplete or incorrect processing,
  6. Requesting the deletion or destruction of personal data,
  7. In case of correction, deletion or destruction of personal data, requesting the notification of these processes to third parties to whom personal data has been transferred,
  8. Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,
  9. To request the compensation of the damage in case of loss due to unlawful processing of personal data.

Your personal data that we collect and process must be accurate and up-to-date when necessary in accordance with Article 4 of the Personal Data Processing Law No. 6698. Therefore, in case of any change in your personal data, you can report your current and accurate personal information through the methods specified below.


In case of a written request;

You can submit a wet-signed copy of the “PDPA Application Form” personally with a document identifying your identity or by proxy with a notarized power of attorney, which indicates that you are authorized to apply for the rights listed under Article 11, or through a notary public.Denizli OSB neighborhood İbrahim Çallı Street No:6 Honaz/DENİZLİYou can send it to “.

In case of electronic request;

By signing the PDPA Application Form with an electronic or mobile signature with a “secure electronic signature” certificate defined in the Electronic Signature Law No. 5070, to our Company’s Registered Electronic Mail address, or to the address you have previously notified to our Company and registered in our systems. You can send it to the “” e-mail address by using the e-mail address.

(Additional verifications (such as sending a message to your registered e-mail address, calling you) may be requested by us in order to determine whether the application belongs to you and to protect your rights. If the application is made by third parties on behalf of personal data owners, a special authorized power of attorney issued by the data owner at the notary must be given to the applicant.)

Your requests to our company will be answered in writing or electronically, as soon as possible and within thirty days at the latest, depending on the nature of your request.


Address: Denizli OSB neighborhood İbrahim Çallı Street No:6 Honaz/DENİZLİ

Phone: 0258 269 10 28


This Clarification Text may be revised by our Company when deemed necessary. In cases where a revision is in question, you will be informed about this issue.. I accept and declare that I have read and understood this Clarification Text.

Name Surname:


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